Sue McCauley – USP Director
Business Development & Leadership Consultant & Motivational Speaker
Sue’s multinational experience has spanned Operations, Programme Management, Marketing & Business Development across Industry & public sector organisations.
Since launching USP in 2002, she has worked with global businesses to develop high performance teams that raise the bar and stretch individual capability. She brings drive, enthusiasm and a breadth of business acumen to inform strategic planning and build key relationships and service excellence.
In 2004 Sue launched the powerful USP Leadership & Team-Building Programmes in recognition that dynamic and enduring business development is driven through empowered and motivated individuals.
Development Consultant and Facilitator, Executive Coach and Impact Programmes Instructor
Michael read Law at university before embarking on a career as a psychotherapist and project manager. He specialises as a Learning and Development consultant and practitioner with blue-chip companies, public organisations and not for profit trusts. He emphasises the importance for all organisations to have successful working relationships, effective and dynamic teams, and inspirational leaders to promote communication and business development. Michael believes an organisation’s ability to succeed is directly linked to its ability to adapt to change and meet new challenges effectively.
Training & Development Consultant & Impact
Until recently Elaine was a
part time lecturer at Thames Valley University where she developed
and delivered a series of training courses. For many years she
worked within the special event industry building businesses and
setting up and developing sound and financially successful sales
departments that met their targets. Elaine's career is now focused
on Training and Development and she brings meticulous discipline as
well as energy and enthusiasm to the Impact Programmes.
Consultant & Impact Programmes Instructor
Steve is a retired Met Police Chief Superintendent
with 30 years experience at operational, training and
strategic level. Steve has strong experience of
Leadership training and development and understands
better than most how behaviours and attitudes affect
how a job gets done, which is why he endorses the USP
Steve also works in the private sector to advise and
deliver his deep knowledge of business, security
threats and counter measures to assist a number of
organisations such as the All England Tennis Club
as ‘security adviser’.
Learning & Development Consultant & Impact Programmes Trainer
Specialising in the area of personal impact, Sandy
develops tailor made programmes for organisations and
individuals which include image, etiquette, reputation
management and presentation skills. She started her
career as an executive PA to senior business figures,
including Robert Maxwell and Dame Shirley Porter,
which helped her understand the need for assertive
communication skills and an authoritative image! With
14 years’ experience and an eye for detail, Sandy
brings energy, enthusiasm and humour to all the
training programmes in which she is involved.
Business Coach & Facilitator, Impact Programmes Trainer
Bob specialises in customer satisfaction improvement programmes. Bob’s approach
uses the customer viewpoint for business process improvements; combined with people
behavioural analysis to change the way organisations works with customers.
Bob has developed his own business model for behavioural measurement and a training
guide for problem solving. Bob is developing the behavioural model into a book, and
he is also in the last stages of completing his MBA, focusing on Change, Quality, and
Bob brings to the impact programme his experience in analysing behaviours and his
coaching skills as an avid people watcher.
Actor, Promotions Manager and Impact Programmes Trainer
James brings huge energy, enthusiasm and
drive to the USP team. Having traveled world-wide he
enjoys networking and breaking down barriers to build
exciting and powerful relationships with those he meets.
Through his promotions work, with a wide variety of blue
chip organisations, he understands business needs for
passion, commitment and positive attitude. From his
acting experience he brings professional diligence and
behavioural discipline to the Leadership programmes.
Kellam J Greenwood
Training & Development Consultant, Executive Coach & Impact Programmes Trainer
Kellam has considerable experience in identifying and
developing the potential of individuals and teams. He is a Fellow
of the Chartered Institute of Personnel and Development and holds
a range of qualifications in assessment, development, coaching
He has many years experience working
in the areas of talent management, performance management,
selection and assessment for a FTSE 100 company. He is now
working across a broad range of business sectors helping
organisations identify and unlock the potential of their people
and so deliver measurable business success.
Magic of Networking - Strategist & Executive
Business development relies heavily on
developing and sustaining relationships. From one-on-one to an
audience of around 250, Heather pushes at the boundaries of modern
day practical and strategic networking. The majority of people are
uncomfortable with networking and Heather develops workshops to help
them achieve outstanding results. As an executive coach Heather
helps individuals develop and project their natural style to achieve
better business and personal relationships.
Development Consultant, Executive Coach and Impact
Andrew Catto is a management
development consultant, focusing on supporting individuals, teams
and organisations through change in terms of behaviour, processes
and results. His initial work experience was with a major financial
services company, working in many business units including the
relationship management of multinational accounts, marketing
software packages and internal consultancy.
work involves the design and delivery of a range of training and
development and increasingly one to one executive coaching. He
brings a diverse and innovative approach to the Impact Programmes,
helping people recognise their particular skills and needs.
Leadership Trainer & Impact Programmes
A retired Police Superintendent with 31
years experience at operational and strategic level, Bob managed a
number of key change processes, within headquarters environment and
local command unit. An experienced facilitator, with recent history
of design and delivery of training initiatives for senior police
officers, Bob is also an Associate of the Campaign for Leadership,
working with them on the delivery of a leadership development
programme for the SCS of the Home Office. Bob brings a broad
understanding of the changing needs of modern leaders in large
organisations and institutions.