Business Coach & Facilitator, Impact Programmes Trainer
Bob specialises in customer satisfaction improvement programmes. Bob’s approach uses the customer viewpoint for business process improvements; combined with people behavioural analysis to change the way organisations works with customers.
Bob has developed his own business model for behavioural measurement and a training guide for problem solving. Bob is developing the behavioural model into a book, and he is also in the last stages of completing his MBA, focusing on Change, Quality, and Service Excellence.
Bob brings to the impact programme his experience in analysing behaviours and his coaching skills as an avid people watcher.